RETURNS, EXCHANGES, AND STORE CREDIT
Our team is fully committed to ensuring customer satisfaction and keeps your happiness our top priority. Each bundle has been cared for by one of our hair specialists to ensure its quality before being sent to you. However, if for any reason you are not satisfied with our product(s) please contact our customer care team immediately at firstname.lastname@example.org
If you received your order and want to make a change please email us at email@example.com. We would be glad to offer you an exchange or store credit within the first fourteen (14) days of receipt of your order if you receive a product that you believe is defective. Within the first 14 days of receipt, please email firstname.lastname@example.org and one of our customer service representatives will assist with the issue.
Please note that before any store credit or exchange is honored, we must receive the hair back in our possession to inspect and determine its quality. We reserve all rights to decide whether the product(s) are in fact defective. We do not offer refunds, replacements or exchanges if you process the hair in any manner (coloring, lifting, etc).
Please note we only offer store credit for orders that have been processed and shipped. In order to receive credit for your exchange, the hair must be in the same condition as when you received it. Products that have been untied, washed, installed, and/or tampered with are not eligible for a store credit so please examine each bundle while it is still tied to make sure you are satisfied with the product.
You are responsible for all shipping charges associated with an exchange if the correct item was received. If you want to make changes to the texture, length, etc of your order, then you are responsible for return shipping. If the error was due to an issue on our part, we will cover the return shipping.
For more information please email us!