FAQ – Tress Obsession

Your shopping cart is empty.

FAQ
Virgin Hair is hair that has not been processed (dyed, bleached, permed, straightened or chemically treated) in any way. Raw virgin hair is collected from single donors, sanitized, hackled, wefted, washed, then sent to you! All of our hair is in its natural state when cut, with the cuticle intact and aligned in the same direction. This prevents the hair from matting and tangling. The hair is extremely healthy, and will look gorgeous, wash after wash.
Each bundle contains approx. 3-3.5 ounces of hair.
A full sew-in weave with Virgin human hair, would need approximately 8 to 10 ounces of hair. We recommend buying 3 bundles of hair for lengths 14” to 18”. We recommend 4-5 bundles for lengths 20″or longer. Each bundles weighs 3. 5 ounces. Keep in mind that since the hair is sold by total weight the rule is: “The longer the hair, the shorter the weft.”
Yes. Our hair is 100% human hair. All textures will return to its original state after a gentle wash. Please keep in mind that the more you straighten the hair the more you will lose the pattern. Our hair can be colored however we do advise that you use a professional colorist that specializes in coloring hair extensions. Even though the hair can be colored, The Tress Groupe does not guarantee the outcome of your hair
Minimally. The most effective way to avoid shedding is by sealing the wefts. You or your professional stylist should perform this task before installing the bundles.
Cutting the weft promotes shedding, so we advise using a weft sealer to prevent this. Without getting it on the hair, apply the sealant on one side of the weft, allow it to dry and repeat this process on the other side. We advise letting a professional stylist perform this task.
With proper care, your hair will last 6 months to a year.
PRE-INSTALLATION INSTRUCTIONS: (Not always necessary but recommended) Rinse the hair with warm water. Gently run your fingers through the hair Allow the hair to air dry Seal the wefts using a weft sealant STRAIGHT HAIR CARE: Daily: Comb hair with a wide tooth comb, beginning at the ends and working your way towards the scalp. We do not recommend the use of bristle brushes. Use a brush designed for hair extensions such as a loop brush or paddle brush. Do not use oily or greasy products, it will weigh your hair down and cause tangling. A dab of olive oil or argan oil for shine will suffice. Use alcohol free styling aids, such as mouse, gel, and hairspray in moderation. Before going to bed, braid, pin curl, or roller set your hair. Sleep with a satin cap, satin scarf, or satin covered pillow. Weekly: Shampoo & deep condition the hair at least once a week with a moisture base sulfate free product line. Do not massage or rub the hair against itself. Shampoo in a downward motion Rinse thoroughly. Gently towel dry hair. Spray hair with a moisturizing leave in conditioner. Gently comb hair with a wide tooth comb or paddle brush. Begin combing small sections at the ends, working towards the scalp. Be gentle when coming the area of attachment. For curls, hair can be set in rollers. Allow hair to air dry. Heat is damaging and will shorten the durability of your extensions. If you must use heat, be sure to use a leave in conditioner or heat protectant first. Do not exceed 400°F. WAVY/CURLY HAIR CARE: Daily: Use products that define curls and control frizz. While the the hair is wet, gently comb through with a paddle brush or your fingers. To prevent frizz, do not scrunch the curls. Apply the suggested products, style the hair while damp, allow to air dry and then leave it alone! Do not comb dry waves or curls, you will disrupt the curl pattern and cause frizz. To refresh curls, spray with plain water, leave in conditioner, or dilute curl activator. Do not leave in conditioner or activator too frequently or the hair will tangle. Use alcohol free styling aids, such as mouse, gel, and hairspray in moderation. Do not use oily or greasy products, it will weigh your hair down and cause tangling. A dab of olive oil or argan oil for shine will suffice. Before going to bed, braid, pin curl, or roller set your hair. Do not sleep on wet or damp hair. Sleep with a satin cap, satin scarf, or satin covered pillow. Weekly: Shampoo & deep condition the hair at least once a week with a moisture base sulfate free product line. Do not massage or rub the hair against itself. Shampoo in a downward motion Rinse thoroughly. Gently towel dry hair. Spray hair with a moisturizing leave in conditioner. Gently comb hair with a wide tooth comb or paddle brush. Begin combing small sections at the ends, working towards the scalp. Be gentle when coming the area of attachment. Allow hair to air dry. Heat is damaging and will shorten the durability of your extensions. If you must use heat, be sure to use a leave in conditioner or heat protectant first. Do not exceed 400°F. To prevent frizz, do not scrunch the hair to reform your curls. Simply run your fingers through small sections until you come to the ends of the hair. Then shake your hair vigorously back and forth to reform your curly. Allow the hair to air dry for the best wave/curl formation, or use a blow dryer with a diffuser set on low.
What is the difference between a Full Lace Wig, Lace Front Wig, and Lace Frontal? Full Lace Wig: Full Lace Wigs are constructed with the entire cap being lace as well as the perimeter of the wig. Full lace wigs allow you to wear your hair in high up dos and ponytails. When you apply the wig, you will have an undetectable hairline. Lace Front Wig: Lace Front Wig or Front Lace Wig is constructed with lace only in the front of the wig and the remainder of the wig is constructed with a regular netted wig cap or other materials such as thin-skin. You will not be able to wear a front lace wig in high up dos or ponytails. Lace Frontal: A Lace Frontal is a partial piece of lace that is constructed to only adhere to the front hairline and front perimeter of your head. A Frontal is great for women who suffer from thinning hairlines and wish to add fullness to the front hairline. The lace frontal is applied to the front hairline area, and your natural hair is worn out, or extensions are applied to the rest of the hair. What are bleached knots? Bleached knots help make the hair appear as if it is growing from the scalp. When hair is tied to the lace, there is a dark knot where the hair is secured. Bleaching or "lightening" the knots reduces the visibility of this knot. On off black (1B) and dark brown hair, the knots are lightened to a light brown shade. Very light brown and blonde and shades usually do not need bleached knots. What is baby hair? Baby hairs are the fine hairs that are ventilated around the perimeter of the wig. It gives a more natural appearance because most people have shorter hair around their hairline and nape. Baby hairs may also be used to cover beginner flaws during an application.
For hair that is stock, orders are processed 24-48 hours pending successful payment submission. Orders are shipped via USPS First Class and Priority. You will receive your order within 3-5 business days (excluding holidays) after your order has been processed. Please note business days are Monday-Friday. We will email you the tracking number once your hair has been shipped. PLEASE NOTE: Order processing time is separate from shipping time. Shipping time= Time from which you receive an email stating your email has shipped; if you have not gotten an email, your order has not shipped. Tracking= All orders can be tracked via USPS website. At this time we do not provide internal order tracking. Orders can be tracked via the tracking number received in your email associated with your order. Orders are shipped USPS Priority. Expedited next day shipping coming soon. SATURDAY & SUNDAY ARE NOT CONSIDERED BUSINESS DAYS.
Due to the nature of our products: ALL SALES ARE FINAL! Any attempt to commit fraud will be legally penalized. Please note all IP addresses are submitted upon submission of orders. Our hair undergoes a strict quality control process to ensure that our customers receive only the best virgin hair. If you have any questions comments or concerns, please contact The Tress Groupe at customerservice@thetressgroupe.com